The FATHOM team is excited to announce it has formed a strategic partnership with GoEngineer that builds on similar values and a shared vision for changing the ways products are designed, prototyped, and manufactured.
Effective as of August 16, 2018, FATHOM entrusts GoEngineer with the ongoing sales and support needs of its machine customers which include Stratasys, Desktop Metal, and Nano Dimension system purchases, upgrades, consumables, and field support. FATHOM has full confidence in GoEngineer’s ability to support all your machine needs—for 30 years, GoEngineer has been recognized as a top product design and engineering solutions focused company.
Given the growing demand for our dynamic advanced manufacturing services, this partnership will allow FATHOM to more fully focus on driving the adoption of digital manufacturing. Since 2008, FATHOM’s continuous growth is a direct result of our rewarding relationships with innovative customers like you. We will continue to invest in cutting-edge technologies and infrastructure to be the most accelerated manufacturer of prototypes and production parts.
Every day, our customers are developing products that change the world. We have never been more excited to further our impact. Thank you for your continued business!
FREQUENTLY ASKED QUESTIONS
As part of FATHOM’s partnership with GoEngineer, we will be working side-by-side to offer you a complete product design and manufacturing experience—from industry-leading software to enterprise-level hardware to prototyping and production services. If you have any questions or concerns, don’t hesitate to reach out to FATHOM directly. Send an email to firstname.lastname@example.org
What services does FATHOM offer?
The FATHOM team is focused on expanding its dynamic advanced manufacturing services that include but are not limited to 3D printing, additive manufacturing, CNC machining, urethane casting, tooling, injection molding, engineering/design support, and on-site managed equipment. Learn more about our prototype and production services at go.studiofathom.com/advanced-manufacturing
Who is GoEngineer?
For 30 years, GoEngineer has specialized in innovative product design and manufacturing tools that reduce cost, time, and risk. Trusted by thousands of customers throughout the country across all industry types, the GoEngineer team sells and supports best-in-class products that include SolidWorks, Stratasys, CAMWorks, Agile PLM, Desktop Metal, and much more.
Going forward, who do I contact for technical machine support?
GoEngineer is looking forward to working with FATHOM’s machine customers and will be reaching out directly with more information about their award-winning support team—at any time, you can contact GoEngineer’s technical staff directly.
Please have the following information available when you call or include in your initial email—account name, contact information, system type, equipment serial number, description of issue along with any files (config or log files), and any related photos to help with diagnosis/repair.
The GoEngineer team has also created a comprehensive online knowledge base
available 24/7—just ask “JoeEngineer” by typing a keyword related to the technology, material, process, or combination thereof to sort through thousands of articles, videos, and downloads.
What happens with my machine support contract?
GoEngineer will honor all annual support/maintenance agreements previously placed and paid for with FATHOM. If you need to discuss your current contract or would like to renew, GoEngineer will be your point of contact effective as of August 16, 2018.
Where will I buy consumables for my machine/s?
When you and your team need filament, resin, print heads, modeling bases, or any other 3D printing equipment supplies, you can place orders directly with GoEngineer.
Will FATHOM still offer a machine rewards program?
Yes, FATHOM will continue to honor all active machine rewards program benefits such as accelerated lead-times, service discounts, customized training, etc. Please note that FATHOM will soon launch a new rewards program that builds on the previous one—details to be announced. If you have questions or want to discuss a customized program, talk with a FATHOM expert
Who do I contact for machine trade-ins? New machine purchases?
If you’d like to discuss a machine trade-in or are interested in purchasing equipment (Stratasys, Nano Dimension, and Desktop Metal), FATHOM can connect you with the right GoEngineer expert. To get started, fill out a brief form
and you’ll be contacted by GoEngineer to determine the right technology for your application needs.
Prototyping & Low Volume Production + Additive & Advanced Manufacturing Services
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